The Provision Well offers a comprehensive return/refund policy under the following conditions:
If you receives a damaged product, we will need to verify this information as soon as possible.
An order is eligible for a full product price refund if the carrier tracking shows that the package was damaged in transit.
If tracking shows that the package was successfully delivered, we will need proof of damage from the customer:
- Images that clearly display the reported damage - including at least one (1) image where theuniversal product code (UPC) is clearly visible on the product.
- Images of the container that the product arrived with all of its contents.
Damage claims on orders for non-perishable products must be reported within seven (7) days to be considered for a refund.
No Longer Needed/Wanted
If you wish to return the item (e.g. if you are not happy with it), we can offer you a refund on the product minus a 25% restocking fee.
To be eligible for a return, your item must be:
- Unused and in the original packaging.
- Not out of date at the time the return is received.
PLEASE NOTE: The shipping fee is non-refundablel.
Item Not Received
If you did not receive the item due to unavailability or if the carrier confirms that you did not receive the item, you are eligible for a full refund.
If tracking shows the package was delivered but you dispute it, an investigation will be carried out with the carrier.